Your privacy matters at gelioireon

We are committed to protecting your personal data every step of the way.

Privacy policy introduction

gelioireon is dedicated to keeping your information safe and handling it with care. This document explains how we collect, use, and protect your information.

By using our services, you agree to our privacy practices as described here. Please review this policy regularly for updates.

How we collect your data

We collect information you provide directly and data generated from your use of our site and services.

Information you provide directly

  • • Contact information such as your name, email, and phone number.
  • • Details you provide during consultations or when subscribing.
  • • Feedback or survey information you share with us.
  • • Payment details for your subscription.
  • • Any communications with our team.

Information collected automatically

  • • Device type, browser, and operating system used.
  • • IP address and general location data.
  • • Site usage patterns and visit history.
  • • Cookies and analytics data.
  • • Technical logs for error tracking and support.

How we use your information

Your data helps us deliver, personalise, and improve our subscription services and communications.

  • • Manage your subscription and user account.
  • • Provide tailored consultations and ongoing support.
  • • Communicate important updates or changes.
  • • Enhance our site and service security.
  • • Meet legal and compliance obligations.
  • • Respond to your enquiries and feedback.
  • • Improve the overall user experience.

Our commitment: We use industry-standard safeguards and comply with Australian privacy law to protect your information.

When we share your data

We share your data only as required to provide our service, comply with law, or with your consent.

Service providers

We use trusted partners for secure payment processing and IT support. They follow strict confidentiality rules.

Legal obligations

We may disclose information if required by law, regulation, or government request.

Anonymous statistics

We may use aggregated, non-identifiable data for analytics.

Your privacy rights

You have the right to access, update, or request deletion of your data, or restrict its processing.

  • • Request a copy of your personal data.
  • • Correct or update inaccurate information.
  • • Request erasure of your data.
  • • Ask for your data in a portable format.
  • • Object to certain types of processing.
  • • Request processing restrictions.

Contact us to exercise your rights or ask questions about privacy.

How we secure your data

We use technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

Technical safeguards

  • • Data encryption in storage and transit.
  • • Secure access controls for staff.
  • • Regular security audits and reviews.
  • • Ongoing system monitoring.

Organisational practices

  • • Staff privacy training and policies.
  • • Limited access to personal information.
  • • Clear data retention guidelines.
  • • Incident response procedures.

Data retention policy

We retain data only as needed for service delivery, legal, or regulatory requirements.

  • • Kept for the duration of your subscription.
  • • Stored as long as necessary for service.
  • • Retained until issues are resolved.
  • • Held for legal and tax compliance.
  • • Kept only with your consent.

You can request deletion of your data at any time.

Transfers outside Australia

We may transfer your data to trusted service providers outside Australia with strong safeguards.

  • • Only to countries with adequate protections.
  • • Contractual safeguards in place.
  • • Minimal necessary information shared.
  • • Your consent is required for certain transfers.

Cookies on our site

Cookies support essential site functions and analytics. See our cookie policy for full details.

Cookie types used

  • • Needed for site operation and preferences.
  • • Help us analyse site performance.
  • • Remember your preferences.
  • • Support interactive features.

You can manage cookies in your browser settings.

Policy changes

We update this policy as needed and notify users of significant changes.

  • • Notice posted on our site.
  • • Email notification if you subscribe.
  • • Summary of key changes provided.
  • • Effective date displayed on this page.

Please check back regularly for updates.

Contact about privacy

Questions or concerns? Contact our privacy team below.

gelioireon

Level 4, 55 Southbank Boulevard, Southbank, VIC 3006 Australia

Phone: +61 8 2471 3102

Email: content@gelioireon.com

Last updated August 29, 2025.

Policy effective from August 29, 2025.